Terms of service

Terms of Service

Last Updated: September 2026

Brand Name: Kitchenhom Mart

Primary Location: Kumasi, Ghana

1. Acceptance of Terms & Universal Policy Application

By accessing, browsing, or purchasing products from the Kitchenhom Mart website or platform, you agree to be bound by these Terms of Service.

  • Universal Policy Restrictiveness: Please note that all restrictions, disclaimers, limitations of liability, and rules stated throughout these terms and across our website apply to all store policies without exception—including our Return & Refund Policy, Delivery Policy, and Privacy Policy. No policy overrides these baseline terms unless explicitly stated in writing by Kitchenhom Mart.

2. Nature of Business & Product Disclaimer

  • Distributor Status: All items listed on our website are not manufactured by Kitchenhom Mart. Kitchenhom Mart acts solely as a distributor and retail platform connecting customers with suppliers and original manufacturers.

  • Intellectual Property & Rights: We do not claim ownership, patent, or intellectual property rights over the manufactured products, brand names, or trademarks of third-party suppliers hosted on our site.

  • Product Descriptions: While we strive to present accurate product details, specifications, and images, Kitchenhom Mart relies on information provided by manufacturers and suppliers and cannot warrant that all product details are error-free or complete.

3. Official Channels, Scam Prevention & Verification

  • Customer Verification Notice: Customers are strictly advised to double-check that they are accessing the official Kitchenhom Mart website and communicating through our verified contact numbers/handles before placing any order.

  • Non-Responsibility for Scams: Kitchenhom Mart accepts no legal or financial responsibility if a customer falls victim to fraudulent websites, impersonators, phishing, or fake social media pages claiming to represent Kitchenhom Mart. Always verify our official web address and contact credentials prior to transacting.

4. Payment Processing & Third-Party Financial Services

  • Exclusive Payment Gateway: All financial transactions and payments are strictly processed through Paystack, a licensed, trusted, and secure third-party payment platform.

  • Authorized Payments Only: Kitchenhom Mart will never ask you to send direct personal payments outside of our authorized Paystack gateway or verified company channels. Payments made to unauthorized third parties or unverified individual accounts are done at your own risk, and Kitchenhom Mart holds no liability for lost funds resulting from unauthorized payment methods.

  • Currency: Unless otherwise stated, all pricing and transactions are conducted in Ghana Cedis (GHS).

5. Operational Location & Scope

  • Primary Operations: All order handling, fulfillment, administrative operations, and customer service management are operated out of Kumasi, Ghana.

6. Limitation of Liability

To the maximum extent permitted by law:

  • Kitchenhom Mart shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website, third-party payment gateways, or products purchased through our platform.

  • Our total liability for any valid claim arising from a purchase shall not exceed the actual purchase price paid by the customer for the item in question.

  • Product warranties (if any) are provided directly by the original manufacturer and not by Kitchenhom Mart.

7. User Accounts & Prohibited Conduct

When using our website, you agree not to:

  • Provide false or misleading purchase/delivery information.

  • Attempt to disrupt, compromise, or bypass the security of our website or payment processes.

  • Engage in fraudulent orders or unauthorized chargebacks.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if fraud or violation of these terms is suspected.

8. Governing Law & Jurisdiction

These Terms of Service and any disputes arising out of or related to your use of Kitchenhom Mart shall be governed by and construed in accordance with the laws of the Republic of Ghana, with primary legal jurisdiction located in Kumasi, Ghana.

9. Changes to Terms

Kitchenhom Mart reserves the right to modify or update these Terms of Service or any related policies at any time without prior notice. Changes take effect immediately upon posting to the website.