Shipping policy

Shipping & Delivery Policy

Fast & Direct WhatsApp Delivery Coordination

To guarantee that your package reaches your exact doorstep without delay, all product deliveries are coordinated directly via WhatsApp.

Because traditional address routing in Ghana can sometimes cause package delays, we personally handle every delivery through our Direct Concierge Service to ensure your order arrives safely, quickly, and hassle-free:

  1. Check Your Inbox: Immediately after completing your purchase, open your Thank You / Order Confirmation email.

  2. Tap the WhatsApp Link: Click the secure WhatsApp link inside your email to open a direct chat with our fulfillment team.

  3. Send Your Details: Simply share your Order Number and exact GPS location / landmark.

  4. Instant Dispatch: Our team will calculate your exact local delivery fare, confirm your order, and dispatch your package straight to your doorstep as soon as payment for delivery is cleared.

💡 This personalized service ensures zero lost packages, instant real-time updates, and direct contact with our dispatch team every step of the way.

Processing & Delivery Timelines

  • Order Processing: All orders are reviewed and prepared within 24 hours of purchase.

  • Kumasi Deliveries: Same-day or next-day delivery once WhatsApp location confirmation is completed.

  • Deliveries Outside Kumasi / Regional: 1–3 business days via our verified regional courier partners.

Delivery Rates & Fees

Because delivery costs vary depending on your specific location and item size (e.g., granite cookware sets vs. compact hot plates), delivery fees are calculated individually via WhatsApp to give you the lowest possible rate.

1. Delivery Timelines (Top Priority)

  • Delivery Window: Deliveries are typically completed within 1 to 3 business days following successful order payment and authorization, depending strictly on your destination within Ghana.

  • Non-Binding Timelines: Delivery timelines are estimates provided by courier partners and are non-binding. Kitchenhom Mart does not guarantee exact delivery hours or specific operational windows.

2. Geographic Service Scope & Territory Restraints

  • Ghana Exclusive Service: Kitchenhom Mart operates exclusively within Ghana. Orders originating from, or requesting delivery to, locations outside of Ghana are explicitly prohibited and will be automatically cancelled.

  • Cross-Border Order Rejection: Kitchenhom Mart accepts no liability or administrative obligation for processing international customer transactions.

3. Independent Delivery Services & Courier Liability

  • Third-Party Logistics Provider: Kitchenhom Mart does not own, manage, or operate an internal logistics fleet. All order deliveries are fulfilled through our primary independent logistics partner, Keber Ventures, or designated third-party courier operators.

  • Carrier Risk & Transit Liability: Upon handover of packages to Keber Ventures or any authorized third-party carrier, Kitchenhom Mart disclaims all responsibility for package transit handling, physical damage, environmental exposure, loss, theft, or courier operational delays.

4. Mandatory Order Status Notifications

Customer notifications are sent exclusively through our automated electronic tracking channels across three distinct phases:

  1. Order Authorization: Notification issued immediately upon receipt of full payment via Paystack and verification of stock availability.

  2. Dispatch & In-Transit Notice: Notification issued when the consignment is picked up by Keber Ventures and actively in transit.

  3. Arrival Notice: Notification issued upon final delivery at the customer’s specified drop-off location or address.

5. Universal Legal Exclusions & Statutory Provisions

  • Application Across All Store Policies: The disclaimers, limitations of liability, and carrier indemnity clauses contained in this Shipping Policy apply across all store rules and policies (including our Terms of Service and Return Policy) under the Electronic Transactions Act, 2008 (Act 772) of Ghana.

  • Incorrect Address & Re-Delivery Costs: Customers must ensure all delivery details and contact phone numbers are accurate prior to checkout. If a package is returned, delayed, or undeliverable due to inaccurate location details or unreachable recipients, all additional transit fees charged by Keber Ventures shall be borne by the customer.