Legal notice

Legal Notice And Imprint

1. Business & Site Identification

This website and e-commerce platform are owned, operated, and maintained by Kitchenhom Mart, operating out of Kumasi, Ghana.

This Legal Notice sets out the mandatory business identity disclosures, operational disclaimers, and legal notices governing all visitors, users, and customers of Kitchenhom Mart.

2. Nature of Business & Product Ownership Disclaimer

  • Distributor Role: Kitchenhom Mart is a retail distributor and online platform connecting consumers with manufacturers, brand owners, and primary suppliers.

  • No Manufacturing Rights: Products sold on this website are not manufactured by Kitchenhom Mart. Kitchenhom Mart holds no patent, trademark, design, or manufacturing rights over the physical items or brand names of third-party suppliers listed on the platform.

  • Product Warranties: Product specifications, original packaging, and express manufacturer warranties (if any) are the direct responsibility of the respective product manufacturers.

3. Payment Processing & Financial Disclaimers

  • Exclusive Authorized Gateway: All financial transactions, payments, and checkout processing on Kitchenhom Mart are conducted strictly through Paystack, a licensed, regulated, and third-party payment infrastructure.

  • Fraud Warning & Non-Liability: Kitchenhom Mart accepts no financial or legal liability for losses resulting from transactions conducted outside our official, Paystack-integrated platform. Customers are strictly warned to verify our official web domain and contact handles before submitting payment details. Kitchenhom Mart will never ask for direct money transfers to unauthorized individual mobile money numbers or unverified third-party bank accounts.

4. Overview of Store Policies & Customer Directives

For complete terms governing your purchases, deliveries, and claims, customers are respectfully requested to review our dedicated policy pages. A brief summary of our key store provisions includes:

  • Return & Refund Policy Summary: Eligible returns must be initiated within 7 calendar days of receipt for items verified to have a manufacturing defect or fault. Items must be in good condition, and returned via our authorized drop-off partner, Keber, after receiving prior authorization from our support team. Monetary refunds are issued only if the faulty item is out of stock. Customers cover return transit fees.

  • Shipping & Delivery Policy Summary: Services are strictly limited to Ghana. Deliveries are fulfilled in 1 to 3 business days depending on location, handled by our primary courier partner, Keber Ventures. Notification updates are sent upon order confirmation, dispatch, and arrival.

  • Terms of Service Summary: Universal restrictions, liability limits, and platform rules apply across all operations out of Kumasi, Ghana.

Important Notice to Customers: The brief summaries above do not replace our full legal documentation. Customers are kindly advised and respectfully directed to visit and carefully read our individual policy pages—including our full [Terms of Service], [Shipping & Delivery Policy], and [Return & Refund Policy]—prior to completing any transaction on our platform.

5. Independent Logistics & Third-Party Delivery

  • Logistics Partner: Physical fulfillment, shipping, and order package delivery across Ghana are carried out by our independent third-party courier partner, Keber Ventures, or designated sub-contracted carriers.

  • Limitation of Transit Liability: Kitchenhom Mart is not a licensed freight or logistics carrier. Once a package is handed over to Keber Ventures for dispatch, Kitchenhom Mart disclaims liability for courier-related transit delays, physical mishandling, or loss caused by independent transport operators.

6. Intellectual Property & Brand Ownership

  • Website Content: All text, logo assets, layout designs, banners, and digital collateral created specifically for the Kitchenhom Mart platform are protected under applicable copyright and trademark provisions in Ghana.

  • Third-Party Trademarks: All third-party product names, trademarks, logos, and photos displayed on the platform remain the intellectual property of their respective original rights owners.

7. Scope of Operations & Governing Law

  • Territorial Scope: Kitchenhom Mart operates and services orders strictly within the borders of the Republic of Ghana.

  • Governing Jurisdiction: This Legal Notice, along with our Terms of Service, Shipping Policy, and Return Policy, is governed by and construed in accordance with the laws of the Republic of Ghana. Any formal legal proceedings, disputes, or claims shall be subject to the jurisdiction of the courts located in Kumasi, Ghana