Return & Refund Policy

1. Return Period

You have 7 calendar days from the date you receive your package to initiate a return. Returns requested or dropped off after 7 days will not be accepted.

2. Mandatory Return Authorization

• Pre-Approval Required: Before dropping off any product, you must contact our customer support team to receive prior authorization for your return.

• Unauthorized returns brought directly to a drop-off point without prior support clearance will not be processed.

3. Item Condition & Eligibility

To be eligible for a return or replacement:

• The item must be returned in good condition, unused, and in its original packaging.

• Returns are strictly accepted for items that have a manufacturing fault or defect upon delivery.

4. Replacements & Exchanges

• If your item is verified to have a fault, it will be exchanged for a new unit of the same product.

• Direct cash or monetary refunds are not provided for simple returns or changes of mind.

5. Monetary Refunds

A monetary refund will only be issued if:

• The faulty or defective item returned is out of stock and a replacement cannot be provided.

• Once inspected and approved, refunds will be processed via mobile money or your original payment method.

6. Drop-Off Locations & Return Fees

• Drop-Off Point: Once your return is authorized, the product must be dropped off at any designated Keber location nationwide. (Please note: Keber is an independent partner drop-off location and is not part of our direct company ownership/management.)

• Return Fees: All transportation and drop-off fees associated with returning the item are the sole responsibility of the customer.