Contact information

Contact Information & Support Policy

Brand Name: Kitchenhom Mart

Operational Headquarters: Kumasi, Ghana

Service Region: Ghana Only

1. Official Communication Channels

For order inquiries, return authorizations, product verification, or general support, please reach out to Kitchenhom Mart exclusively through our official channels:

2. Mandatory Scam Prevention & Channel Verification

To protect our customers from fraud, scams, and impersonators:

  • Verify Before Transacting: Always ensure you are communicating through our official social media handles, website, or verified contact numbers before placing an order or making a payment.

  • Paystack Payments Only: Kitchenhom Mart will never ask you to send direct payments or mobile money transfers to individual personal phone numbers or unverified bank accounts. All official payments are processed strictly through our secure Paystack checkout platform.

  • Disclaimer of Liability: Kitchenhom Mart accepts no financial or legal liability for losses incurred if a customer transacts with unauthorized third parties or fraudulent pages impersonating our brand.

3. Pre-Authorization Requirement for Returns & Support Claims

If you need to report a product defect, request an exchange, or inquire about a return:

  • Contact Support First: You must contact our customer support team to obtain formal authorization before taking any product to a drop-off point.

  • Partner Drop-Off Points: Do not drop off items at Keber or any courier location without prior written clearance from our support team. Packages delivered without authorization will not be processed.

4. Response & Processing Times

  • Customer Inquiries: We aim to respond to all emails and messages within 24 hours.

  • Order Tracking Updates: Automated notifications regarding order confirmation, dispatch, and arrival will be sent directly to the contact details provided at checkout.